Learn more about FedEx's post-purchase digital suite

Post-purchase is where loyalty is earned and revenue is retained. FedEx’s AI-powered post-purchase digital suite helps enterprises transform tracking and returns into a connected, brand-owned experience that reduces friction, increases repeat purchases, and strengthens customer lifetime value after checkout. By combining multi-carrier visibility with first-party shipment data and intelligent automation, FedEx enables brands to deliver clarity, confidence, and control across every delivery and return at scale.Brands using proactive, branded post-purchase experiences have seen measurable impact across loyalty, revenue, and efficiency:

• 42% more repeat purchases and 85% higher customer retention driven by re-engagement from branded tracking pages
• 3× more repeat purchases and 60% higher average order value through intelligent returns and exchanges
• 42% fewer “Where is My Order?” inquiries and 17% fewer “Where is My Return?” inquiries through proactive communication and visibility